Food & Beverage Cleaning

Two commonly neglected areas of cleaning in a restaurant are the restrooms and the floor cleaning. Toward the end of a work shift it can be difficult for F&B employees to muster the motivation to deep clean restrooms and floors. The Journal of Foodservice Business Research published the article "Examining Customer Perceptions of Restaurant Cleanliness and Their Impact on Satisfaction and Intent to Return" (written by Hyunju Kim and Jarrett R. Bachman). According to research, the article states, "Restroom cleanliness is a key indicator of overall restaurant cleanliness and does indicate the sanitation of the overall foodservice operation".  The article continues, "Cintas found that 88% of people in the U.S. who experience an unclean restroom at a restaurant think it reflects poor sanitation in the rest of the operation, including the kitchen and food preparation areas. Patrons do not return to a restaurant when the restroom is dirty. Over one-fourth of respondents said they would never come back to a restaurant when the restroom was found to be dirty." Another interesting insight the article highlights is that customers have significantly higher expectations of cleanliness in a food and beverage venue than they do in a retail environment. 

 

Partnering with FMSI will enable your facility to implement a systematic cleaning regimen which includes a multi-faceted cleaning approach to enhance indoor environments and mitigate viral and bacterial transmission now and in the future. Evidence based 'best cleaning and janitorial practices' protects the health and wellness of building occupants while also providing the foundation for our janitorial Statements of Work and cleaning schedules implemented by our front-line teams.